Anatomy of an Appointment

Book appointment & set expectations during booking

Confirm Appointment
Welcome, Introduce yourself and confirm the process
Review and sort items neatly
Price Items using current matrix
Make offer & ask if they have questions
Complete paperwork & compensation
Thank them

Welcome, Introduce yourself and confirm the process

Reiterate the process:
1. I will look through items
2. Then I will price clip items we can purchase with suggested retail
3. I will total the retail prices, then come up with an offer
4. We offer 30% cash or 50% trade/store credit of the retail prices.

Review and sort items neatly
1. Sort items quickly and with a sense of urgency
  1. We need to move quickly. You never know when you will run into a specific item that requires a little more time or you may get slightly distracted.
  2. Look through all items before price clipping anything. This helps you make better decisions when you are aware of the quantity.
  3. Use the Red light/Green light method of creating piles. Red light are definite No’s, Yellow lights is your maybe pile, and Green Light is your yes pile.
  4. Put the Red/ No pile away as you process in order to save counter space
  5. Review your Yellow pile, if needed sort this pile using Red light/Green Light method. Keeping in mind your items you have already confirmed. Get a second opinion from another staff member if necessary.
2. Treat items with care. Neatly but quickly folding items.
  1. Leave their items nicer than the way they brought them to you.
3. Engage with customer to their desired level while staying on task
4. If the customer has questions or concerns about your choices be positive, kind and professional
  1. Validate the customer, find something nice to say about their general offerings regardless if you like them.
  2. Express what we ARE looking for, try not to focus on why we don’t buy certain things.
  3. Reiterate that we are buying specific items that will best serve our customers and that we don’t have a lot of space to store items.
5. Be prepared to gently decline any or all items.
  1. Don’t just buy items to satisfy a seller. Make sure the items are genuinely what we need.
  2. If a customer only has 1-3 items that might work for us, it may be a good idea to decline all the items if the items are not absolutely Green Light items.
  3. Sometimes seller’s get offended by us offering $5-$10 and in most caes we don’t really need the items they are selling.
  4. If you suspect a customer will be put off by such a small offer just politely decline all items. If they have 1 or 2 items that are amazing and you really want them, you may consider buying a few “yellow light” items to make the offer more appealing.
  5. Price Items using current matrix
    1. Keep price clips visible so the customer can see them.
    2. Make sure you use black label and as-is clips as needed.
    3. Keep a watchful eye for condition issues.
6. 1. Make offer & ask if they have questions
    1. Share what items we are making an offer for before throwing them in basket. WE DO NOT OWN the items yet.
    2. Explain the offer,” I am able to buy these # items (show them the pile), our shop retail value for the lot is $$ and we can offer you 30% cash at $$ OR 50% store credit at $$”
    3. Offers are typically non-negotiable. Unless there is something incredibly rare that we really need or prime denim we typically do not change our offer.
    4. If the customer chooses to remove some items you must recalculate the item quantity and the retail value with a new offer.
    5. At this time we cannot split offers for some cash and some trade in the same transaction. If the customer insists, you may void the current offer then physically split items to create 2 seperate offers. Try to do this as little as possible though.
    6. Ask them if they have any questions
    7. Prepare their returns
7. 1. Complete paperwork & compensation
    1. Receipt is very important for our accounting, it acts as a legal document that protects the assets of La Loupe Vintage as a company.
      1. RECEIPTS REQUIRE THE FOLLOWING:
        SELLER’S NAME (must legally be someone 18+ years old)
        A photo ID of someone present who is 18+ years old
        The retail value of items
        Item count of items receiving
        Calculation of 30%* for Cash or 50% for trade
        Circle which offer of compensation was chosen (really crucial for book keeping)
        A signature from seller to confirm the amount of compensation received
        Buyer initials
    2. Pull cash from buying fund and count the amount back to them.
8. 1. Thank them
    1. Thank them for selling with us or considering us. Remember that they could always sell somewhere else or sell them themselves online. We are grateful that they chose to support us.